Contact CGPA Calculation Store

👋 Before You Contact Us

Many questions are already answered in our resources. Try these first — you may find your answer faster:

Didn't find what you needed? Continue below to contact us directly.

📬 How Can We Help You?

Choose the appropriate channel based on your need. Routing your inquiry correctly helps us respond faster and more accurately.

📨 Send Us a Message

Use the contact form below to reach us directly. We respond to all inquiries within 24-48 hours during business days. For urgent matters, please email the appropriate department directly using the addresses listed above.

⏱️ Response Time Commitments

We commit to specific response times based on inquiry type. These are our service-level commitments — we usually respond faster, but you can count on these maximums:

🌍 Office Hours & Availability

Our team operates across multiple time zones to serve a global audience of students. Our primary support hours are designed to overlap with academic schedules worldwide:

📋 Reporting Errors and Corrections

Accuracy is our top priority. We take all reported errors seriously and prioritize corrections based on impact. Here's how to report effectively:

🐛 For Calculator Errors

Include the following details to help us reproduce and fix the issue quickly:

• Calculator name and URL: Which specific calculator (e.g., "Semester CGPA Calculator at /semester-cgpa-calculator")
• Input values used: Exact numbers you entered (e.g., grades, credits, scale selection)
• Expected result: What you believe the correct answer should be (with reasoning if possible)
• Actual result: What the calculator returned
• Browser and device: Chrome on Windows, Safari on iPhone, etc.
• Screenshots: If visual issue, attach screenshots
• Steps to reproduce: Sequential steps if intermittent

✏️ For Content Errors

• Page URL: The specific page containing the error
• Section/heading: Where on the page the error appears
• Quoted incorrect text: The exact text that's wrong
• Correct information: What it should say
• Source/citation: Official documentation supporting the correction (university website, government source, peer-reviewed paper, etc.)

🏛️ For University Formula Updates

• University full name and location
• Current formula on our site (if applicable)
• Correct/updated formula
• Official source URL: Link to university's official policy document
• Effective date: When the formula change takes effect
• Year/program affected: Whether change applies to specific batches

🔒 Privacy & Data Handling

When you contact us, we collect minimal information necessary to respond to your inquiry:

• What we collect: Name (optional), email address (required to respond), message content, IP address (security)
• How we use it: Only to respond to your specific inquiry and improve our service if relevant
• How long we keep it: Contact records for 24 months from last interaction, then deleted
• Who can see it: Only our internal team members handling your inquiry type
• Third-party sharing: Never — we don't sell, rent, or share contact information
• Marketing emails: We don't add contact form submitters to marketing lists without explicit consent
• Your rights: Request deletion of your contact records anytime by emailing privacy@cgpacalculation.store

🌐 Connect With Us Online

Follow us for updates, educational content, formula corrections, new calculator launches, and academic guidance:

🏢 Business Information

📍 Operating Entity

CGPA Calculation Store
Educational Technology Platform
Website: https://cgpacalculation.store

📧 Department Email Directory

❓ Contact FAQ

🎯 What to Expect When You Contact Us

Here's exactly what happens after you send us a message:

⚡ Immediate (within minutes)

You receive an automatic confirmation email acknowledging we've received your message. This confirms we have your contact details correctly and your inquiry is in our queue. The confirmation includes a reference number for tracking.

🔍 Within 2-4 hours (business hours)

Your message is reviewed by our triage team who categorizes it by topic, priority, and required expertise. It's then routed to the appropriate team member or department. For critical issues (calculator bugs affecting users), immediate response may begin.

💬 Within 12-48 hours (depending on inquiry type)

A team member with relevant expertise reviews your message thoroughly and crafts a personalized response. For bug reports, this includes attempting to reproduce the issue. For content corrections, this includes verifying against authoritative sources. For partnership inquiries, this includes preliminary review of fit.

📨 The Response

You receive a personal response that directly addresses your specific question or concern. For complex issues, we may ask follow-up questions to ensure we fully understand. For bug reports, we may ask for additional information or screenshots if needed.

🔄 Follow-up

If your issue requires ongoing work (bug fix, content update, university addition), we'll follow up when the work is complete. You'll know when the bug is fixed, the correction is applied, or the new feature is launched. We close the loop on every reported issue.

🙏 A Note of Thanks

Thank you for taking the time to reach out. Whether you're reporting an error, suggesting an improvement, asking a question, or proposing collaboration — your input helps make CGPA Calculation Store better for millions of students worldwide.

We've built our reputation on accuracy, helpfulness, and genuine care for the students we serve. Every email we receive reminds us why this work matters. Your feedback isn't just appreciated — it directly shapes our priorities, our roadmap, and our commitment to excellence.

If you've found a calculator that helped you, a guide that clarified something confusing, or a tool that saved you time — that's the result of countless users like you who took the time to give feedback, report issues, and suggest improvements over the years. We stand on the shoulders of our community.

Thank you for being part of that community. We look forward to hearing from you.

— The CGPA Calculation Store Team